Job Description

Job Description

Want to join an exciting, mission-driven startup focused on enhancing hearing aid performance in challenging environments and meeting more patient needs than ever before? We are looking for highly motivated, forward-thinking Dispensing Audiologists to provide best in class service to our first customers in our brand new state of the art clinic in Upper East Side.

Responsibilities

• Conduct comprehensive diagnostic audiological testing
• Provide personalized consultations to clients, explaining test results and options in a clear, empathetic, and approachable manner
• Recommend and sell our products tailored to individual client needs
• Fit, program, and adjust hearing aids, ensuring optimal performance and comfort
• Offer ongoing support and maintenance for hearing aid users, including troubleshooting and repairs
• Comfortable performing real-ear measurements (REM) and test box measures to verify and validate hearing aid fittings
• Document all client interactions and outcomes notes in an accurate and timely manner
• Educate clients and families as applicable, on hearing loss management and device care
• Maintain a clean and organized clinic environment, practicing proper infection control
• Stay updated on the latest advancements in audiology and hearing aid technology
• Manage clinic operations, including inventory, scheduling, and client follow-up
• Meet key performance indicators related to conversion, return & upgrade rates, operational efficiency, and customer satisfaction, ensuring high-quality client care and business performance
• Share clinical insights and learnings with the manager, operations, and product teams to collaborate as a key partner in evolving and enhancing the Fortel patient experience

What you bring

• Must hold an active Hearing Aid Dispenser and Audiology License in NY
• 2+ years of experience dispensing and fitting Hearing Aids for adult clients.
• Availability during weekday business hours to maintain a consistent schedule for client appointments, as well as ability to participate in at least once a month weekend coverage
• Be comfortable with technology and proficient in managing and learning new hearing aid software, CRM systems, and other customer communication platforms to enhance client care and clinic efficiency
• Ability to demonstrate a strong sales acumen in a clinical setting, balancing patient care with driving high conversions
• You are passionate, caring, and empathetic; you thrive on providing the best care to clients in a way that works for them
• You are enthusiastic about critical thinking and problem solving
• You have clear and concise communication skills
• You have the ability to take your clinical experience and apply it in new, innovative ways
• Ability to work independently as well as in collaboration with a team

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