Performs a variety of records management functions on behalf of the City's Police Department; provides clerical support in relation to Police Records Section operations; provides customer service to the public; processes open record requests and/or permit applications; and performs other related duties as assigned.
Answers incoming calls on the Police Department's non-emergency phone lines. Responds to records, permit, or other routine law enforcement inquiries from the public. Staffs the front window and provides customer service to the public. Reviews/processes open records requests; assists citizens in obtaining copies of police reports. Processes alarm, taxi, vendor, solicitor, and/or parade permit applications. Conducts military background checks. Performs a variety of clerical records management duties. Enters arrest records into the departmental computer system. Monitors records data for accuracy and completeness. Processes accident reports for distribution. Maintains records of incoming/outgoing faxes and public release reports. Serves as False Alarm Coordinator; transfers alarm calls into the alarm system; generates billing for alarm charges; waives alarm charges as appropriate. Performs other related duties as assigned or required.
High School Diploma or equivalent, and one year clerical support experience, preferably in a law enforcement environment; OR an equivalent combination of education and experience. NCIC/TCIC Certification is required after employment. Must possess a valid Texas Driver's License. Requires 40 wpm net typing speed.
Work is performed in a standard office environment. Subject to sitting for extended periods of time, standing, walking, bending, reaching, and lifting of objects up to 30 pounds.
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